1. Privacy Policy

Comfort Trust Healthcare ("Comfort Trust Healthcare", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us when you visit our website, contact us, request healthcare services, or interact with our digital platforms.

This Privacy Policy explains how we collect, use, store, disclose and protect your personal information.

2. Information We Collect

We may collect the following information when you interact with us:

Personal Information

• Full name
• Phone number
• Email address
• Residential/location details
• Preferred date and time of service
• Information provided through enquiry or booking forms

Healthcare Information

Where required to provide healthcare services, we may collect information relating to your health, medical requirements, symptoms, treatment history, or other information you voluntarily provide to our healthcare professionals.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Website interaction data
• Date and time of visit
• Referring website/source

3. How We Collect Your Information

We may collect information when you:

• Submit a form on our website
• Request a home healthcare service
• Book a doctor, nurse or other healthcare professional
• Contact us by phone
• Contact us through WhatsApp
• Communicate with our team via email
• Interact with our advertisements or social media pages
• Browse or use our website

4. How We Use Your Information

We may use your information to:

• Respond to your enquiries
• Schedule and provide healthcare services
• Contact you regarding your booking or request
• Understand your healthcare requirements
• Coordinate visits with healthcare professionals
• Provide customer support
• Process payments where applicable
• Improve our services and website
• Maintain records required for operational, legal or regulatory purposes
• Prevent fraud, misuse or security incidents
• Send service-related communications

Where permitted and where appropriate consent has been obtained, we may also use contact information for marketing communications.

5. Healthcare & Sensitive Information

Because Comfort Trust Healthcare provides healthcare services, some information you provide may relate to your health or medical requirements.

We use such information only for legitimate healthcare, service-delivery, administrative, legal or regulatory purposes, as applicable.

Access to healthcare information is restricted to authorised personnel and healthcare professionals who require the information to provide or coordinate services.

Important: The website should not be used to submit information about a medical emergency. If you are experiencing a medical emergency, please contact the appropriate emergency medical service in the UAE.

6. Cookies & Website Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Understand how visitors use our website
• Measure website performance
• Improve user experience
• Understand advertising performance
• Support relevant marketing campaigns

We may use third-party analytics and advertising technologies such as Google Analytics, Google Ads, Meta Pixel and other similar tools, where applicable.

You may manage or disable cookies through your browser settings, although some website functionality may be affected.

7. Advertising & Lead Generation

If you submit your information through one of our online advertisements, including Google Ads or Meta Ads, we may receive the information you provide through the relevant advertising platform.

We may use this information to:

• Respond to your enquiry
• Contact you about the requested service
• Schedule an appointment or home visit
• Measure and improve our advertising campaigns

We do not sell your personal information to third parties.

8. Sharing of Information

We may share personal information where reasonably necessary with:

• Our authorised healthcare professionals
• Employees and authorised representatives
• Service providers supporting our operations
• Technology, CRM, booking and communication providers
• Payment service providers, where applicable
• IT, hosting, analytics and security providers
• Government, regulatory or law-enforcement authorities where legally required

Any sharing should be limited to what is reasonably necessary for the relevant purpose and subject to applicable legal and regulatory requirements.

9. WhatsApp & Communication

If you choose to communicate with Comfort Trust Healthcare through WhatsApp or other messaging platforms, your communication may also be subject to the privacy policies and terms of the respective platform.

We recommend that you avoid sharing unnecessary sensitive medical information through public or unsecured communication channels.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining healthcare and business records, meeting legal/regulatory obligations, resolving disputes and enforcing agreements.

The retention period may vary depending on the nature of the information and applicable requirements.

12. Your Privacy Rights

Subject to applicable UAE laws and regulations, you may have rights relating to your personal information, which may include requesting:

• Access to personal information we hold about you
• Correction of inaccurate information
• Information about how your data is being used
• Withdrawal of consent where applicable
• Deletion or restriction of information where legally applicable

Requests can be submitted using the contact details provided below.

13. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

Comfort Trust Healthcare is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

16. Contact Us

Comfort Trust Healthcare

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

Email: comforttrusthome@gmail.com
Phone: +971 56 227 9202
Website: Comfort Trust Healthcare
Location: Dubai, United Arab Emirates